You can direct most complaints related to travel to: Your state consumer protection office. The Federal Trade Commission (FTC) Your local Better Business Bureau.
Complaints About Travel Agents or Travel Agencies
- Airlines Reporting Corporation (ARC)
- American Society of Travel Advisors (ASTA)
- National Tour Association (NTA)
- 1 How do I make a complaint about a travel agent?
- 2 How do I make a complaint about a travel agent in Australia?
- 3 Can I sue my travel agent?
- 4 How do I write a complaint to ABTA?
- 5 What does ABTA do?
- 6 How do I contact ABTA by email?
- 7 Are travel agents responsible for refunds?
- 8 Do travel agents have to be licensed?
- 9 Can travel agents charge a cancellation fee?
- 10 What are the liabilities of a travel agent?
- 11 What are travel agents responsible for?
- 12 Can my travel agent be liable for problems I encounter on my trip?
- 13 How long does a travel company have to respond to a complaint?
- 14 How can I get in touch with ABTA?
- 15 How do I claim money back from ABTA?
How do I make a complaint about a travel agent?
You should take up the complaint first with the company concerned. If the matter is not resolved and the company is a member of either ABTA, TTA or The Global Travel Group you should contact them for advice. If not, try Consumer Direct on 08454 040506.
How do I make a complaint about a travel agent in Australia?
In Australia If you’re unable to resolve the matter with the business, you should contact the industry body, advocate or ombudsman for dispute resolution, for example, the Australian Federation of Travel Agents or Airline Customer Advocate.
Can I sue my travel agent?
The answer to your question is yes, you can actually sue your travel agent. What’s important though is you really need to make sure you document what occurred on that trip and look at what was promised, because it would be a contract case.
How do I write a complaint to ABTA?
All letters should be friendly, concise, factual and above all constructive. Remember the old saying “less is more”. Put yourself in the position of the person receiving the letter of complaint they will read your letter and respond accordingly, either by letter, email or phone call.
What does ABTA do?
Founded over 60 years ago, ABTA is the UK’s largest travel association, representing travel agents and tour operators. ABTA protection is designed to enforce standards and provide insurance for holidaymakers in the event of financial problems for travel companies.
How do I contact ABTA by email?
If you want more information on how to register a dispute you can send an email to [email protected] but please be aware that you will receive an automated response and that these emails are NOT MONITORED. You will not receive a response from an adviser.
Are travel agents responsible for refunds?
Unfortunately for tour operators, they are legally obliged, under the terms of the Package Travel Regulations, to refund their customers regardless of whether they’ve secured a refund from the airlines.
Do travel agents have to be licensed?
Most states do not require travel agents to hold a license or certificate, but some require travel agents to register with the state. This process usually involves filling out a form, paying a fee, and receiving a registration number that agents must display at their place of business.
Can travel agents charge a cancellation fee?
Travel agents can charge a cancellation fee that reflects the reasonable costs of making the booking to start with and then cancelling it. If you have travel insurance, your policy may cover your travel agent’s cancellation fees, so check with your insurer.
What are the liabilities of a travel agent?
LIABILITIES OF A TOUR OPERATOR Reasonable Care and Skill: Reasonable Care and Skill is the due care that a reasonable man would exercise in a particular situation, in looking out for the safety of others.
What are travel agents responsible for?
Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.
Can my travel agent be liable for problems I encounter on my trip?
Could Travel Agent Be Liable for Issues Encountered on the Trip? Travel agents are accountable to clients for violations of overall Responsibilities misrepresentations, and violations of regulations that are applicable.
How long does a travel company have to respond to a complaint?
During busy periods such as high season, responses may be delayed and if the company is unable to respond within 28 days of receipt they should contact you to advise of the delay and when you can expect a full response. However, in general you should not wait any longer than 28 days for a response to your complaint.
How can I get in touch with ABTA?
If you do need to speak with an adviser our number is 020 3117 0599.
How do I claim money back from ABTA?
If you paid an ABTA Member who is responsible for providing your package holiday or financially protected travel arrangements (ie not an ABTA travel agent Member) directly by debit card, you are entitled to claim your money back from your debit card issuing bank and must generally make a claim to them.