Last Updated: September 27, 2018

We commit ourselves to you

We attach great importance to the protection of your personal data. That is why we take the greatest care with their use.

Transparency is our guideline: This document has been written for you, users of our services. It aims to provide you clear information on the type of data from you we collect and use, the purposes of the processing and the terms and modalities for exercising your rights.

1. What about YOU’RE WELCOME?

You’re Welcome is a start-up company which allows luxury hotels to develop additional sales. Thanks to the You're Welcome application, each client can order food or drink anytime, anywhere in the hotel and have it delivered exactly to where they are.

Legal information:

You’re Welcome

SAS au capital de 185 110 euros - dont le siege est situé au 58 bis Boulevard Victor Hugo - 92 200 Neuilly


Immatriculée auprès du RCS de Nanterre sous le numéro 830 514 246.

Représentée par Annabel Goetz & Caetlin Folawn, co-gérantes.

2. What sort of information does You’re Welcome collect?

First of all, in complete transparency, we must tell you that in order to give you the best possible user experience, it is necessary for us to collect some information about you. That being said, we use only essential data, according to the data minimization principle.

Information you provide us:

You’re Welcome collects information that you voluntarily provide when using our App and Services. This includes:

Information collected automatically via data collection technologies and Cookies:

Like many other web services, we may sometimes work with third parties through a mobile “SDK” and “Cookies”. Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. This type of information is collected to make the App more useful to you, to optimize the technical use of the app and to tailor the experience with us to meet your special interests and needs. Other technologies such as SDK’s are used. SDKs are small pieces of code, which function like cookies, and that app developers can include in their apps to enable data to be collected and ads to be shown.

So, we use cookies that are strictly necessary to provide you services available through our App and to use some of its features. We may also use Analytics cookies helping us understand how our service is being used, and help us customize and improve our service for you. Type of information collected by Google Analytics: number of users and sessions, duration of the sessions, purchases made over the app, geographic area, opening and update of the app.

Obviously, we collect geolocalisation information, which is necessary to localize the user and to find the user in the hostel.

3. How You’re Welcome use your information?

We use your Information to provide the services, respond to requests that you make, and to let us in serving you better.

So, we use your information in order to:

4. How does You’re Welcome share your information?

We may disclose your information, only to provide you the best service as possible and in compliance with data protection regulation:

5. How does you’re Welcome protect your information?

The security of your information is important for us.

We follow accepted standards to protect the personal information submitted to us. Your account information is protected by a password and token card.

While we do our best to protect your information from unauthorized access to or alteration, disclosure or destruction, no technical process over the Internet is 100% secure. Thus, we cannot guarantee that your personal information will always remain secure.

That being said, we do our best to prevent unauthorized access or data breaches. We regularly monitor our systems for possible vulnerabilities and regularly review our information collection and processing practices to update our physical, technical and organizational security measures.

In addition, the security of your Information also depends on how you use the You’re Welcome App and how you protect the password that enables you to access your account.

6. Know your rights and how to exercise them

You must be aware of your privacy and personal data protection rights.

These rights are the following:

To exercise any of these rights, please write to us at the address and we will consider your request in accordance with data protection regulation. For your protection, we must ask you to provide proof of identity in order to allow us answer the above requests.

Please note that there are some kind of information which are considered as necessary for a basic use of the app.

7. How long does You’re Welcome retain your information?

We retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active or as needed to provide the services to you, and for the duration of your business relationship with us. We will also retain and use your information to the extent necessary to comply with applicable law.

Firebase tool: Crash traces and their associated identifiers are kept only for 90 days.

8. Privacy policy changes

We're always updating the app to give you the best possible experience and if we make any material changes in the way we use your information, this Privacy policy may be subject to occasional revision. We will notify you by sending you an e-mail to the e-mail address associated with your Account. We will also post the updated version of the Privacy Policy on the Site.

9. If you need to contact us:

It is quite simple:

58 bis Boulevard Victor Hugo

92 200 Neuilly